Returns Policy
Returns will only be accepted at the discretion of SIS. Under no circumstances will returns be accepted without a duly completed returns note. Goods returned due to Purchaser error (excluding branded goods), may be accepted but will be subject to a handling charge. Only goods in perfect condition, with all original packaging intact will be considered for return and credit (subject to handling charge). Goods returned on grounds of quality or defect will be returned to manufacturer and any refund will be dependent on the manufacturer’s inspection report.
Delivery Charges
Orders over £300 are Carriage Paid. Orders below £300 are subject to a £8.95 carriage/packing charge. This applies to all UK destinations, including Northern Ireland and most Offshore Islands. Shipments to Channel Islands, Isle of Man, Republic of Ireland and all other export markets are charged at cost.
Delivery Policy
Unless otherwise agreed delivery of the goods shall take place at the purchaser place of business.
Where SIS makes delivery of the goods to the Purchaser’s place of business or any other place as agreed in writing, all charges in relation to carriage, including, without limitation transport costs, insurance and unloading, will at SIS’s option, be borne by the Purchaser.
If for any reason the Purchaser does not accept delivery of any of the goods when they are ready for delivery then the goods will be deemed to have been delivered, risk passing to the Purchaser and SIS may store the goods until actual delivery whereupon the Purchaser will be liable for all costs and expenses (including without limitation storage and insurance); or sell the goods at the best price readily obtainable and, after deduction of all reasonable storage and selling expense, change the Purchaser for any shortfall below the Contract price.4.4 SIS reserves the right to deliver in instalments and any failure to deliver one instalment will not entitle the Purchaser to terminate the Contract.
The quantity of any consignment of goods as recorded by SIS upon dispatch from SIS’s place of business shall be conclusive evidence of the quantity received by the Purchaser on delivery unless the Purchaser can provide conclusive evidence proving the
contrary.
Claims for shortages or damaged goods must be made in writing to SIS within 3 days of receipt of the goods.
Claims for non-delivery must be made to SIS within 14 days of invoice date.